The Client
Multicom are a leading UK provider of software solutions for the travel industry, using over 20 years of experience to build tools that are both innovative and practical. They support businesses across the sector — including travel agents, online travel sellers (OTS), tour operators, airlines and accommodation providers — and are trusted by major brands such as TUI, Thomas Cook and Low Cost Holidays.
Their “FindandBook” platform is the UK’s most widely used leisure content aggregator, used by more than 50% of ABTA registered agents.
The Brief
Having previously carried out multiple successful relocations for Multicom on projects of a similar scale, they contacted Ace IT Relocation because of this previous relationship and our reputation for maintaining uptime at critical times. Informing us we were the most cost-effective solution among competitors at the same time.
The Relocation
One of our Project Managers having previously visited the collection address listed a variety of risks that would have to be managed with Multicom to ensure the collection went according to plan, as deadlines not met at this stage of a project would have a detrimental effect to business.
This highlighted a staircase leading to the data floor Multicom were located in, as maintaining uptime was of utmost important to Multicom’s customers the decision was made to adopt a phased approached to the relocation.
The first phase was to move 3 racks and the second to move the remaining 5 racks giving Multicom continuity throughout the project. These 2 phases were to be completed 2 days apart from each other, giving Multicom’s IT team necessary time to accommodate for the impact of a move.
Detailed move schedules were agreed and rack diagrams were designed to plan where each server would be installed back into the racks. Ace IT Relocation offers professional services onsite depending on the customer requirements, in this case, Ace IT Relocation were requested to de-rack 91 servers in Cheltenham and re-rack them when relocated in Newport.
To ensure all equipment was transported successfully our engineers brought a portal lift to transport all flight cases down the stairs from the data floor. 2 days later we repeated this process successfully for the second phase as planned.
Result
Knowing Multicom’s prestigious customers within the travel industry with 24-hour website sales maintaining uptime for these services was paramount. With our experience, professional engineers, and thorough project management Multicom’s customers suffered no interruption to business at any point of the project.
Feedback
Ace IT Relocation – We are proud firstly that Multicom had so much confidence after previous projects that they had no hesitation in using our services again. We are also proud that a challenging move was completed without any issue.
Testimonial
Thank you for your services this week. I was impressed with how smoothly everything went and how professional you all were. Again. You made a difficult project a lot easier to deal with. Thanks very much.